PSE&G Named Recipient of the 2019 ReliabilityOne™ Award for Outstanding Reliability Performance in the Mid-Atlantic Region

(Austin, TX – 11/21/2019) Last night PSE&G was recognized by PA Consulting as the recipient of the 2019 ReliabilityOne™ Award for Outstanding Reliability Performance in the Mid-Atlantic Region. ReliabilityOne™ Awards are given annually to the utilities that have achieved outstanding reliability performance and have excelled in delivering the most reliable electric service to their customers. 

“This recognition helps increase customer awareness about the investments we make and the many ways we work year round to deliver safe, reliable and resilient electric service,” said Jack Bridges, PSE&G vice president-electric operations. “Whether we’re using smart grid technology or climbing backyard poles just like they did 100 years ago, overall our customers experience 99.99 percent reliability and we’re proud of our tradition of keeping the lights on.’

This year, PSE&G invested nearly $2 billion in infrastructure programs to strengthen systems through accomplishments such as modernizing and raising substations high above flood levels, and deploying computer systems, sectionalizing circuits and using spacer equipment -- all measures that quicken restoration time. We’ve installed reclosers and other equipment that preemptively detect outages and automated systems that enhance our smart grid. This honor marked the 18th consecutive year PSE&G received the Mid-Atlantic Region award. In the past, PSE&G also has been honored by PA Consulting with awards for national excellence, response to a major outage event, outage response time, customer engagement and, for the first time last year, the Outstanding Customer Reliability Experience Award.

All large utilities operating electric delivery networks in North America are eligible for consideration for the ReliabilityOne™ Award. There are seven regional awards including Northeast, Mid-Atlantic, Midwest, Plains, Mountains, West and Southeast. The selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages. 

After provisional recipients are selected, each company undergoes an on-site certification process that provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company's reliability results. 

“For the past 19 years, the ReliabilityOne™ Awards have highlighted outstanding electric utility providers who are building a positive human future in a technology-driven world,” said Gregg Edeson, PA Consulting’s ReliabilityOne™ Program Director. “We are pleased to name PSE&G as an industry leader for delivering stellar service and restoration efforts while balancing customer needs and optimizing investments.”

Public Service Electric and Gas Co. (PSE&G) is New Jersey’s oldest and largest gas and electric delivery public utility, serving three-quarters of the state’s population. PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability in the Mid-Atlantic region. PSE&G is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a diversified energy company. PSEG has been named to the Dow Jones Sustainability Index for North America for 12 consecutive years (

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PA’s ReliabilityOne™ awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. PA’s ReliabilityOne™ study is based on standard industry reliability statistics that measure the frequency and duration of electric power outages. ReliabilityOne™ participants on average experienced 53% fewer sustained outages, and outages were 41% shorter than the average US investor owned utility. PA has been analyzing electric utility performance since 1987. For more information about PA Consulting, visit