Outage Resources

What to Do During a Power Outage

Find out how to stay safe after you report a power outage.

Checking the cause of your power outage:

Your power may be out due to a utility issue or because of a problem inside of your home.

To check if the problem is in your home, locate your fuse box or circuit breaker box. If the surrounding area is clear of water, proceed to the box and ensure that none of your circuit breakers have tripped (indicated by the switch being in the OFF position.) Don't forget to check your main breaker switch as well. Blown fuses may be indicated by broken wires or scorch marks, but not always.

If the problem doesn't appear to originate in your home, check to see if your neighbors have power. If not, report the outage immediately.

After you report an outage:

  • Our crews will work as quickly as possible to restore your service.
  • Track your estimated time of restoration. Learn how.
  • Stay far away from fallen power lines, as they may be energized. Login to My Account or call us at 1-800-436-7734 if you notice wires are down in your area. Learn more about downed wires.
  • Leave one light switch on to alert you when power is restored.
  • Unplug all motor-driven appliances, such as refrigerators and freezers, and sensitive electronic equipment, such as TVs, microwaves, and computers, to prevent a possible electrical overload when power is restored.
  • If you have well water, avoid running faucets or flushing toilets. Remember that electric well and sump pumps will not operate, even though you may initially experience normal water flow. Water purification systems that normally kill bacteria will not be functional, and you could risk contaminating your water system.

Tips to prevent food spoilage:

  • Keep the refrigerator and freezer doors closed. An unopened refrigerator will keep food cold for a few hours. A freezer that is half full will prevent spoilage for up to 24 hours, and a full freezer for 36-48 hours.
  • Extend food storage by packing refrigerated milk, dairy products, meats, fish, poultry, eggs, and other foods in a cooler surrounded by ice.
  • Specific advice on food spoilage is available from the Centers for Disease Control and Prevention and from the American Red Cross.

Outages and Gas Leaks

Stay safe. Know what to do if there's a power outage or gas leak. If you suspect a gas leak, call us immediately or call 911.

Go Now

Life-Sustaining Equipment

If you or a member of your household rely on electricity to operate life-sustaining equipment, it’s important that you notify us.

Learn More