Stay Updated About Outages

When the Power is Out, You Want to Know One Thing...

When is it coming back?That's why we've provided multiple ways to check the status of your outage and find out your Estimated Time of Restoration (ETR).

Choose How You Want to Stay Updated

Go to our Outage Center

You'll learn:

  • Where the power is out in specific towns and counties
  • The number of people affected by the outage
  • Range of ETRs for different areas

View Outages

Get updates through My Account

You'll learn:

  • The current status of your outage
  • Updated ETRs for your outage

Log in

Text STAT to 47734

You'll learn:

  • The current status of your outage

Sign up

Get updates via email

You'll learn:

  • When there is an outage in your area
  • Your ETR, plus ETR updates
  • When your power has been restored

Sign up

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Call 1-800-436-7734

You'll learn:

  • Information about outages affecting your area
  • How to connect with a representative if you need further information.

 

What to Expect From an Estimated Time of Restoration

An Estimated Time of Restoration (ETR) is the amount of time PSE&G predicts it will take to restore your power after an outage.

When you report an outage to PSE&G, you will receive a system-generated ETR based on historical outage data. These estimates typically range from two to eight hours. As more information becomes available, we may update your ETR.

After a major weather event, such as a severe storm, hurricane or blizzard, PSE&G will provide the following:

  • A Global ETR, which is an estimate of when all power in PSE&G’s service territory will be restored. This will be provided within 24 hours after the weather event leaves PSE&G’s service territory. Keep in mind that, damage assessments may not yet be complete at this stage, so the Global ETR could change as more information becomes available. The Global ETR may be longer than the typical two to eight hours.
  • After the damage assessment is complete, PSE&G will issue more-accurate Individual ETRs, These ETRs will be provided within 48 hours for outages that are expected to last up to seven days; within 72 hours for outages expected to last eight to ten days; and within 96 hours for outages expected to last ten days or longer.