Customer Resources and Critical Services

Other Forms of Assistance

We've compiled a list of additional resources and benefits that may help PSE&G customers.

Life-Sustaining Equipment

If you (or a member of your household) rely on electricity to operate life-sustaining equipment, such as a respirator or dialysis machine, it is important that you notify PSE&G. When notified, PSE&G will send you a form that must be completed and signed by the prescribing licensed medical professional every year to verify the use of life-sustaining equipment. Once the form is returned and approved by PSE&G, your account will have an indicator that life-sustaining equipment is used in your home.

When the risk of power outages is high due to forecasted severe weather, we will notify you by telephone of the potential for outages and the need for a contingency plan since restoration times cannot be guaranteed. It is your responsibility to make sure that PSE&G has an appropriate telephone number at which we can reach you. To update your contact information, log in to My Account at, hover over the My Account tab, and click on “My Profile” to edit your primary phone number. You can also call 1-800-436-PSEG (7734).

During power outages that affect your area, PSE&G will call you to provide outage and restoration information. For additional email and/or text alerts about power outages and restoration updates, sign up for MyAlerts by texting “REG” to 47734 (4PSEG) or logging in to My Account at

Please note that if life-sustaining equipment is used in your home, you should have a backup plan, such as a generator or an alternate location with electric service to which you can go, so that you can continue to use your medical equipment in the event of lost power to your residence.

At all times, if you believe you are experiencing, or will experience, a medical emergency, you should call 9-1-1 immediately.

Notify PSE&G if there is life-sustaining equipment in your home that relies on electricity to operate. Download the Critical Care application (English PDF) Critical Care application (Español PDF) for completion by a prescribing licensed medical professional and return it for PSE&G review. If you would prefer to fill out your application electronically, please click here. If you have any questions, call PSE&G at 1-800-436-PSEG (7734).

New Jersey has a Special Needs Registry for Disasters

Residents with disabilities or access and functional needs (or their families, friends, caregivers and associates) can provide information that would allow emergency responders to better plan to serve them in a disaster or other emergency. The information will be held securely and only used for emergency planning response. To register for NJ’s Register Ready program, call 2-1-1 or visit

Third-Party Notification Program

PSE&G’s Third-Party Notification Program will let you know when your older, ill, or disabled loved one’s bill is late.

Call 1-800-436-PSEG (7734) to sign up.

Federal & State Earned Income Tax Credit (EITC)

If you meet certain income requirements, you may qualify to receive a federal and state Earned Income Tax Credit (EITC).

The amount of the federal EITC depends on your total earnings and family size. For more information on the federal EITC, call the Internal Revenue Service (IRS) at 1-800-829-1040 or visit

To get the state tax credit, you must file a federal tax form, be eligible for the federal EITC, and file a state income tax return. For more information, call the NJ Division of Taxation at (609) 292-6400. See if You Qualify.

Free Tax Preparation

Find out how to get free help filing your taxes. Visit NJ’s Resource Hotline or call 211.

You can also prepare your own taxes for FREE by visiting The United Way at It’s easy. It’s safe. It’s free.

Social Security Benefits

If you currently receive Social Security and/or Supplemental Security Income benefit(s) and need proof of your monthly payments, register for your My Social Security account where you can view and print your benefit verification letter any time. (For help, read Social Security’s fact sheets How to Create an Online Account and Learn What You Can Do with a mySSA Account.)

Social Security applications you can complete online:

Visit the Social Security Administration or call toll-free at 1-800-772-1213 or 1-800-325-0778 (TTY).

Verizon New Jersey’s Communications Lifeline

Verizon New Jersey’s Communications Lifeline provides discounted local telephone service for eligible low-income residents and seniors.

Through Link Up America, eligible new Verizon customers receive a 50% discount on the initial phone connection charge, with the remaining 50% paid in 12 monthly installments. Together, these benefits help to ensure that no New Jersey resident is without a phone.

For more information, visit NJ SHARES or call 1-888-337-3339.

You may be able to take advantage of other forms of assistance: