PSE&G Named Recipient of the 2021 ReliabilityOne® Award for Outstanding Metropolitan Service Area Reliability Performance in the Mid-Atlantic Region; Honor Marks 20th Year

(NEWARK, N.J. – November 18, 2021) Public Service Electric & Gas, New Jersey’s largest utility, was recognized by PA Consulting as the recipient of the 2021 ReliabilityOne® Award for Outstanding Reliability Performance in the Mid-Atlantic Metropolitan Service Area. ReliabilityOne® Awards are given annually to the utilities that have achieved outstanding reliability performance and have excelled in delivering the most reliable electric service to their customers. 

PSE&G prepares year-round for extreme weather to maintain reliable service for our customers. The utility has made significant infrastructure, technology and clean energy investments, including $1.7 billion in electric infrastructure programs from June 2020 to June 2021. The investments have strengthened the system so that fewer customers experience outages and, when they do occur, the duration is shorter, especially during extreme weather. This honor marked the 20th consecutive year PSE&G received the Mid-Atlantic Region award. In the past, PSE&G also has been honored by PA Consulting with awards for national excellence, response to a major outage event, outage response time, customer engagement and the Outstanding Customer Reliability Experience Award in 2018.

“We’re very proud of this 20-year milestone and our record of providing outstanding reliability to our customers, particularly throughout the pandemic. We thank our employees for living our core values each and every day,” said Jack Bridges, PSE&G vice president – Electric Operations. “The ReliabilityOne® awards also give us an opportunity to raise awareness about PSEG’s Powering Progress vision – a future in which people use less energy, that energy is cleaner and delivered more reliably than ever.”

All utilities operating dense electric delivery networks in North America are eligible for consideration for the ReliabilityOne® Award. There are eight metropolitan service regional awards including Northeast, Mid-Atlantic, Midwest, Plains, Mountains, West, Southeast, and Southwest. The selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages. 

After provisional recipients are selected, each company undergoes a certification process which provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company's reliability results. 

“For 21 years, the ReliabilityOne® Awards have highlighted outstanding electric utility providers who are focused on resiliently building a more positive future for their customers,” said Gregg Edeson, PA Consulting’s ReliabilityOne® Program Director. “We are pleased to name PSE&G as an industry leader for delivering outstanding service and restoration efforts while balancing customer needs and optimizing investments.”

About PSE&G
Public Service Electric & Gas Co. (PSE&G) is New Jersey’s oldest and largest gas and electric delivery public utility, serving three-quarters of the state’s population. PSE&G is the winner of the ReliabilityOne® Award for superior electric system reliability in the Mid-Atlantic region. In 2020, PSE&G was named the most trusted combined gas & electric utility in the East Region, by the Cogent Syndicated Brand Trust Index. PSE&G is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a diversified energy company. PSEG has been named to the Dow Jones Sustainability Index for North America for 13 consecutive years (www.pseg.com).

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PA Consulting’s ReliabilityOne® awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. PA Consulting’s ReliabilityOne® study is based on standard industry reliability statistics that measure the frequency and duration of electric power outages. ReliabilityOne® participants on average experienced 44% fewer sustained outages, and outages were 55% shorter than the average US investor owned utility. PA Consulting has been analyzing electric utility performance since 1987. For more information about PA Consulting, visit www.paconsulting.com/energy.