(NEWARK, N.J., July 18, 2022) Public Service Electric & Gas Co. (PSE&G) has named David L. Johnson to the role of vice president Customer Care and Chief Customer Officer, effective Monday, July 18. In this role, Johnson will steer the customer experience, which is driven by a customer-centric culture, set the standard for how the company interacts with customers, and drive a continuous improvement culture to meet the evolving needs and expectations of PSE&G’s 2.3 million customers.

Johnson will report to PSE&G President and Chief Operating Officer Kim Hanemann.

"As one of the nation's leading energy providers, meeting the needs of our customers and communities is our top priority," Hanemann said. "David’s experience and track record of success will be an asset to PSE&G and its customers, and he joins us at an exceptionally exciting time, as we work to empower customers with data through smart meters, and invest in our distribution systems to provide them with the reliability they need to power their lives."

Johnson joins PSE&G with more than 20 years of experience in customer service in the energy sector, including with DTE Energy, Entergy Company, and, most recently, Duquesne Light Company, where he served as Chief Customer Officer.  Johnson earned a bachelor’s degree in business administration and accounting from Lawrence Technological University, is a 2001 graduate of Leadership Michigan, and is an active mentor and career coach for young and developing professionals.