(NEWARK, N.J.  July 28, 2023) PSE&G reached a key milestone by installing its millionth smart meter as part of its Smart Meter Program.  Through this multi-year effort, PSE&G will replace 2.3 million existing electric meters with new smart meters at PSE&G residential and commercial customer premises.  PSE&G expects to complete the installations by the end of 2024.

“We are very excited to realize this important accomplishment, because it means that we are getting closer to our goal of making smart meters available to all of our electric customers,” said Dave Johnson, vice president Customer Care and Chief Customer Officer.  “There are already more than 110 million smart meters installed across the United States, so it’s great news that PSE&G electric customers will soon also have access to the benefits that smart meters provide.”

Advanced Technology & Benefits

The smart meters that PSE&G is installing are a key piece of the utility’s Advanced Metering Infrastructure (AMI), which links the smart meters to PSE&G system-monitoring and customer applications via a secure communications network. Because smart meters can securely communicate with PSE&G systems, they are far more capable as compared to the standard, non-communicating meters that PSE&G is replacing. Over time, the smart meters will deliver a number of enhanced benefits, including:

• More information for customers about how they use energy 
• Near real-time power-outage detection and the elimination of almost all estimated bills
• More efficient power restoration following storms by better determining the scope of power outages, pinpointing areas where outages exist, and dispatching repair crews

“In addition to the important customer benefits, smart meters are also key to PSE&G’s powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever,” added Johnson.

As smart meter work continues through 2024, installation timing will depend on customers’ geographic location as technicians continue to make their way through PSE&G’s electric service territory.  For the typical customer, smart meter installations are generally quick and easy. 

Where can I learn more? Customers can learn more about smart meter benefits, installation and safety by visiting: pseg.com/smartmeters.


PSE&G
Public Service Electric & Gas Co. is New Jersey’s oldest and largest gas and electric delivery public utility, as well as one of the nation’s largest utilities. PSE&G is the 2022 Edison Award recipient from the Edison Electric Institute. PSE&G has won the ReliabilityOne® Award for superior electric system reliability in the Mid-Atlantic region for 21 consecutive years. For the second consecutive year, PSE&G is the recipient of the ENERGY STAR Partner of the Year award in the Energy Efficiency Program Delivery category. In addition, J.D. Power named PSE&G number one in customer satisfaction for both Residential Electric and Natural Gas Service in the East among Large Utilities.