(NEWARK, N.J. – November 19, 2025) – As families prepare for holiday gatherings, shopping, and decorating, PSE&G is reminding customers that staying safe means more than lights and heat—it also means protecting yourself from scams. During this busy season, scammers often impersonate trusted companies — including utilities — using high-pressure tactics to trick customers into making immediate payments or sharing personal information.

Customer Safety Comes First

“Safety is our top priority, and that includes protecting our customers from fraud,” said Dave Johnson, Senior Vice President and Chief Customer Officer for PSE&G. “Scammers use convincing tactics—fake caller IDs, urgent threats, and emotional pressure—to push people into paying quickly. If something doesn’t feel right, pause, verify, and call us directly. A few seconds of caution can save you from falling victim to a scam.”

Common Scam Tactics

Scammers frequently:

• Impersonate utility representatives and threaten to disconnect service within an hour if immediate payment isn’t made.
• Demand payment through prepaid debit cards, gift cards, cryptocurrency, or digital payment apps — methods PSE&G does not accept and would not request.
• Spoof caller IDs or email addresses to appear legitimate, sometimes even displaying “PSE&G” on your phone.
• Use emotional manipulation and urgency to pressure customers into paying before verifying.

Protecting yourself is simple: stop, verify, and call us. PSE&G cautions that it will never send a single, lastminute notice before disconnection, demand a specific form of payment or pressure you with threats. Customers have multiple secure options to pay their bills, including online, via the PSE&G mobile app, by text, phone, mail, or at a customer service center. PSE&G also offers convenient digital payment options such as PayPal®, Google Pay, Apple Pay, and Venmo® (fees may apply).

How to Protect Yourself

• Stop and verify. If you receive a call, text, or email demanding immediate payment, hang up and contact PSE&G directly at 1-800-436-PSEG (7734).
• Know what we will and won’t ask. A genuine PSE&G representative will identify themselves, reference your account details, and speak only with the “Customer of Record.” If that person isn’t available, they’ll leave a message asking for a call back — never requesting payment on the spot.
• Be cautious of unusual requests. PSE&G will never ask for payment in gift cards, wire transfers, or cryptocurrency.
• Look for red flags. Poor grammar and suspicious links are red flags.
• Don’t Be Pressured: PSE&G will never threaten or pressure customers to make immediate payments to avoid service interruption. If you’re struggling to pay your bill, visit pseg.com/help to explore payment assistance programs and flexible payment options.

“Unfortunately, we’ve seen customers lose hundreds or even thousands of dollars to these scams,” Johnson added. “The best defense is awareness. By staying alert, trusting your instincts, and verifying before you act, you can protect yourself and avoid being misled by scammers.” For more information about protecting yourself from scams, visit pseg.com/scamalert.

About PSE&G

Public Service Electric & Gas Co. is New Jersey’s oldest and largest gas and electric delivery public utility, as well as one of the nation’s largest utilities. PSE&G has won the ReliabilityOne® Award for superior electric system reliability in the Mid-Atlantic region for 24 consecutive years. For the third consecutive year, PSE&G is the recipient of the ENERGY STAR Partner of the Year award in the Energy Efficiency Program Delivery category. In addition, in 2024 J.D. Power named PSE&G number one in customer satisfaction with residential electric service and gas service in the east among large utilities. PSE&G is a subsidiary of Public Service Enterprise Group Inc., (PSEG) (NYSE:PEG), a predominantly regulated infrastructure company focused on a clean energy future and has been named to the Dow Jones Sustainability Index for North America for 17 consecutive years (www.pseg.com).