PSE&G Named A Most Trusted Brand Among Utilities
(NEWARK, N.J. – July 2, 2019) PSE&G has been named a Most Trusted Brand for the third year in a row by business electric and natural gas customers according to Escalent, a top human behavior and analytics firm. PSE&G was one of 20 companies named nationally to the list and one of three named in the East Region.
Escalent surveyed 12,577 business electric and natural gas customers of the 78 largest U.S. utility companies based on customer count. PSE&G achieved a score of 792 (on a 1,000 maximum scale) and ranked second among combined utilities in the East Region. PSE&G’s score was 9 points higher than in 2018.
“We are pleased to name PSE&G a 2019 Trusted Business Partner once again,” said Chris Oberle, senior vice president of Escalent. “It is a standout in supporting the local business community, having a solid company reputation and providing reliable quality. PSE&G is a utility on which business customers know they can count.”
New research from Escalent finds that 69% of U.S. businesses believe their local economy will grow in the next year, 72% expect an increase in their revenue over the same period, and 65% are planning expansions of their businesses. This presents a significant opportunity for utilities to deliver energy management advice and programs to help businesses succeed and to become part of the fabric of the local economy.
“Being named as one of our business customers’ Most Trusted Brands speaks to how much they value our partnership,” said Fred Daum, executive director, Customer Operations, PSE&G. “Not only are our Customer Operations teams providing exceptional service, with our JDPower Index and Grassroots teams, they are continuously looking for ways to improve the experience for our unique business customers.”
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Public Service Electric and Gas Co. (PSE&G) is New Jersey’s oldest and largest gas and electric delivery public utility, serving nearly three-quarters of the state’s population. PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability as well as the 2018 Outstanding Customer Reliability Experience Award. PSE&G is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a diversified energy company. PSEG has been named to the Dow Jones Sustainability Index for North America for 11 consecutive years.