Amazon Alexa
Power of Convenience
We're offering more ways than ever to have your energy questions answered.
Customer Service Has Never Been Easier
Now hear this! PSE&G is making it easier than ever to manage your account by voice command through your Amazon Alexai. Just another way we’re using technology to enhance your customer experience.
With a simple voice command you can...
Getting Started is Easy
Simply use your voice and say "Alexa, enable the PSE&G skill.” You can also enable the Amazon skill from Amazon.com or through the Alexa app. Whichever way you choose, your My Account login information will be needed.
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Enable the Voice Assistant DeviceOpen the Alexa app on your smart device, tap Skills & Games and search for PSE&G. Select ENABLE. |
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Link your PSE&G AccountEnter your My Account login information. |
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Time to TalkYou are now all set to ask anything about your bill, payments, usage and more! |
No Device? No problem
Enjoy the benefits of the PSE&G skill even without a physical Alexa device. Download the Amazon Alexa app and take all of our voice assistant features everywhere!
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Alexa for Android:  |
We're just getting started
Easily interact with us in real time to get the information you need. It's just one of the many ways we’re using technology to improve your experience and make it easier to do business with us. New features will be added as we continue to enhance our voice assistant technology. Stay tuned!
Frequently Asked Questions
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No, the PSE&G skill is not available in Spanish at this time.
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In order to make a payment through Alexa, customers have to save their bank account information on their PSE&G account. Payments will be withdrawn from the account that is on file. If you have multiple bank accounts on file, you will be prompted to choose which bank account you will want to use for the payment transaction.
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You may start using Alexa by simply saying “Alexa open PSE&G” and state what you would like to do. Before customers can use Alexa, they must register their account with PSE&G.
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Alexa can give general saving tips on ways to decrease energy usage. Alexa also gives saving tips based on your prior usage.
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Yes, all users signed into the PSE&G Alexa Skill have the flexibility to pick the specific account for which they would like information. You will be prompted to provide the street address number associated with the account.
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Saying "Alexa open PSE&G” will open up the skill and allow you to talk as if you were speaking to a representative.
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You can report an outage with partial or no power by saying “Report an outage!” The assistant will then follow up with a few questions and send your outage report to us.
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Terms & Conditions for PSE&G skill on Alexa's Service.
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