Customers Have the “Power in Their Hands” with New PSE&G App
PSE&G Uses Technology to Surpass Changing Customer Expectations
(NEWARK, N.J. – Jan. 21, 2020) PSE&G, New Jersey’s largest utility, announced today that it has launched a new mobile app for customers. The new PSE&G mobile app enables customers using Apple or Android devices to securely and easily manage their accounts when and where the customers want to be served. The new mobile app is the most recent example of PSE&G’s commitment to improving customer service through innovation and technology advancements.
“The world in which we live is driven by technology. Today, customers expect companies to do everything they can to make it easier and more convenient to do business,” said Dan Eichhorn, PSE&G’s chief customer officer. “Having information at their fingertips through apps and other technology is a way of life for an increasing number of our customers. They expect us to keep pace, anticipate their needs and provide innovative solutions.”
This new tool allows customers to make payments, compare and manage their energy use, report an outage, manage payment options and contact customer service. To get started, customers simply link their MyAccount to the new PSE&G app.
Powerful features include:
- Sign on with touch/facial ID
- Receive bill and payment alerts
- Report outages
The PSE&G mobile app is just one of PSE&G’s digital tools for customers that is helping the company to achieve its Powering Progress vision.
PSEG was recently named to CIO Magazine’s CIO 100 list for 2019 for its release of an Amazon Alexa customer service app, or “skill,” that allows customers to ask billing questions, make payments, and get tips for reducing their energy usage and lowering their bills. The list commends organizations that use leading-edge IT practices to create competitive advantages, improve business processes, enable growth and improve relations with customers.
“Our inclusion on the CIO 100 list validates our efforts to use innovative approaches and new technologies to deliver superior customer service,” said Joseph Santamaria, PSEG senior vice president and chief information & digital officer. “PSE&G is excited to bring even more innovation to the energy sector - by offering each customer proactive, tailored content that is contextualized to their individual energy needs and aspirations.”
PSE&G’s website was recently updated with a completely responsive experience with simplified content that’s more useful and easier to navigate, providing a better user experience. In addition, customers can interact with PSE&G on Facebook, Twitter and now they can manage accounts and pay bills by utilizing the new mobile app and Alexa skill.
“Our industry is undergoing a digital revolution and the role of energy providers like PSE&G is evolving,” said Fred Daum, executive director, PSE&G Customer Operations. “All of these advancements are important steps in PSEG’s journey to become the energy provider of the future – a future in which we use less energy, the energy used is cleaner and delivered as reliably as ever. Ultimately, our customers are at the heart of everything we do.”
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Public Service Electric and Gas Co. (PSE&G) is New Jersey’s oldest and largest gas and electric delivery public utility, serving three-quarters of the state’s population. PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability in the Mid-Atlantic region, as well as the 2018 Outstanding Customer Reliability Experience Award. PSE&G is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a diversified energy company. PSEG has been named to the Dow Jones Sustainability Index for North America for 12 consecutive years (www.pseg.com).