1. NewsRoom

PSE&G Storm Update - June 5, 4:00 p.m.

Update:

  • PSE&G reports about 18,000 of our 2.3 million electric customers remain without power as a result of Wednesday’s derecho and evening storms, while more than 91% of customers who lost power from those storms have had it restored. New thunderstorms forecasted through tomorrow could result in more outages and damage including downed trees, branches and wires.
  • “Restoration work of this size is a challenge and we know our customers get frustrated,” said Dan Eichhorn, PSE&G chief customer officer. “We use different channels to keep our customers updated regarding restoration efforts and available resources.  We are also using this as an opportunity to educate our customers about the current level of storm damage and the impact it has on the restoration work. Information is a valuable tool that eases some of that frustration and improves their experience.”
  • PSE&G is working as safely and quickly as possible to help restore customers without power, with 1,500 workers dedicated to restoration.
  • PSE&G has additional personnel, including tree and line crews, to repair damage and restore outages. Due to extensive damage in pocketed areas and continued high winds, restoration delays are expected.
    • *PSE&G has secured more than 1,000 workers through mutual aid from Connecticut, Maryland, Massachusetts, New Jersey, New York, including PSEG Long Island, Pennsylvania and Wisconsin. 
    • 185 tree trimming crews, including approximately 360 workers, are responding to clear extensive tree damage from the storm.

  • PSE&G expects to have the remaining customers who lost power due to Wednesday afternoon’s storm restored by midnight Friday, and the customers who lost power due to Wednesday night’s storm restored by midnight Saturday. Check the outage map for restoration times for customers who lost power due to other storms.
    • Hardest hit counties include: Burlington, Camden, Mercer and Gloucester. See outage map updates.
    • PSE&G opened drive-through comfort stations where customers can pick up ice and water in Audubon, Lumberton and Willingboro. The stations will be open again tomorrow noon to 5 PM: 
    • - 130 E Black Horse Pike Suite 500, Audubon, NJ 08106
    • - 34 Municipal Drive, Lumberton
    • - Kennedy Center, 429 John F Kennedy Way, Willingboro 

  • PSE&G reminds customers that its crews are unable to work in bucket trucks to make repairs until the winds return to non-hazardous levels.
  • Crews are working to assess damage and make repairs. As we continue to assess the damage, restoration times will be refined. 
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.
  • Our goal, always, is to restore power safely and as quickly as possible. We ask our customers for a fair amount of patience and to know we will be there just as soon as it is safe.

 

Customer Safety:

  • The safety of PSE&G’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved. For more information about how PSE&G continues to live up to its commitments during the pandemic, please visit https://nj.pseg.com/safetyandreliability/safetytips/coronavirus.

 

Stay connected with PSE&G:

  • Compile a list of emergency phone numbers; include PSE&G Customer Service 1-800-436-PSEG.
  • Go to pseg.com/myaccount to sign up to report outages online and to check restoration progress.
  • Go to pseg.com/outagecenter to check the “Outage Map,” which is updated every 15 minutes with PSE&G outage information, and to register for MyAlerts to receive text notifications.
  • You can report an outage by texting “OUT” to 4PSEG (47734) or via Alexa.
  • The new PSE&G mobile app enables customers using Apple or Android devices to securely and easily manage their accounts when and where the customers want to be served.
  • “Like” PSEG on Facebook and follow PSEG on Twitter @PSEGdelivers.

 

Stay away from downed wires:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call PSE&G at 1-800-436-PSEG (7734) or 911 to report downed wires.

 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.
  • If you are on life-sustaining medical equipment, ensure that you alert PSE&G in advance and notify your local police and fire departments. For more information, visit www.pseg.com/life

 

*Mutual Aid:

PSE&G thanks the following for their assistance:

AvanGrid
Asplund
CMP Energy
Cianbro
Con Edison
Danella
D&D Power
E-J Electric Installation
Elecnor Hawkeye
Eversource
Grattan Line Construction
Harlan Electric Company
Haugland Energy Group
Henkels & McCoy
Jersey Central Power & Light
McPhee Electric
Michel’s Power
MTV Solutions
Northline Utilities
O’Connell Electric
PSEG Long Island
Riggs Distler
The United Illuminating Company
Valiant Power Group


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