(NEWARK, N.J. – Sept. 26, 2024) PSE&G announced today it is lowering gas bills for its residential customers by about 5%, effective Oct. 1, 2024, managing to keep costs down while improving the reliability of our gas system.

“This is an opportunity to lower our gas supply rate, providing our customers with some price relief and helping to maintain affordability,” said Dave Johnson, vice president Customer Care & Chief Customer Officer. “We’re pleased that we will continue to have not only the lowest gas rate in the state, but the lowest in the region.”

Residential natural gas rates

Following New Jersey Board of Public Utilities approval yesterday, the Basic Gas Supply Service (BGSS) rate is being reduced by almost 7 cents per therm to approximately 32.8 cents per therm. The BGSS rate reflects the actual cost utilities pay for natural gas, and utilities do not make any profit on gas supply.

The reduction of about 5% to the typical residential customer’s average monthly gas bill is mostly due to the lower BGSS rate.

After this change, a PSE&G residential customer who uses an average of 100 therms per month will have a monthly gas bill of about $104, a reduction of about $6.

We work hard to manage costs while upgrading our gas system to improve reliability. We have maintained low gas rates despite market price fluctuations and continued system improvements, with our gas rates consistently being one of the lowest in the state. In the last 10 years, we have replaced over 2,245 miles of aging gas infrastructure to improve safety, reliability and customer service.

Payment assistance

In this tight economy, we recognize there are customers who need assistance paying utility bills. If so, we encourage you to take advantage of all available assistance programs including LIHEAP and the New Jersey Universal Service Fund. Our Payment Assistance Outreach team is committed to ensuring that customers are educated about payment assistance and energy efficiency programs through customer communications, community partnerships and community events. Last year, we supported over 100 community events including program sign-ups and education/training sessions. Each year, we also send numerous messages reminding customers of available assistance programs. In 2023, over 200,000 of our customers received energy assistance, totaling $218 million. Through the Fresh Start Program, $92 million in outstanding balances were forgiven.

Information on payment assistance programs is available at pseg.com/help.

We also encourage customers to take advantage of our energy efficiency programs, tips and tools to help reduce energy use and manage monthly bills.

PSE&G customers also can enroll in our Equal Payment Plan (EPP) to manage energy costs and avoid seasonal fluctuations. The EPP divides the total cost of your energy use into equal monthly payments, making energy bills more predictable.

Customers who have other concerns about their PSE&G bills should contact us via pseg.com/myaccount, PSE&G mobile app or by calling 1-800-436-PSEG (7734).

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PSE&G
Public Service Electric & Gas Co. is New Jersey’s oldest and largest gas and electric delivery public utility, as well as one of the nation’s largest utilities. PSE&G is the 2022 Edison Award recipient from the Edison Electric Institute. PSE&G has won the ReliabilityOne® Award for superior electric system reliability in the Mid-Atlantic region for 22 consecutive years. For the third consecutive year, PSE&G is the recipient of the ENERGY STAR Partner of the Year award in the Energy Efficiency Program Delivery category. In addition, in 2023 J.D. Power named PSE&G number one in customer satisfaction with residential and business electric service in the east among large utilities. PSE&G is a subsidiary of Public Service Enterprise Group Inc., (PSEG) (NYSE:PEG), a predominantly regulated infrastructure company focused on a clean energy future and has been named to the Dow Jones Sustainability Index for North America for 16 consecutive years (www.pseg.com).

This release contains forward-looking information. Actual results may differ from those anticipated. Information describing the significant factors that could cause results to differ from those anticipated are described in Public Service Enterprise Group’s filings with the SEC, which are available on our website https://investor.pseg.com. 

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