Help is Available

Help is Available for Customers who are Struggling to Pay Their Energy Bill

Attention Customers:  From August 15 to September 16, we’ll have in-person social service agency representatives available in several PSE&G Customer Service Centers to help you apply for payment assistance.  Note that you must apply in the county in which you live.

With shut-offs resuming for non-payment, it’s important to be aware of payment assistance options:

Payment Assistance Programs

  • The American Rescue Plan (ARP) is offering financial assistance to help customers pay past due energy bills. The application process is simple and no documentation is required, but the deadline to apply is September 30, 2022.  Apply online here.
  • Forgiveness of past due balances is also available.
To learn more about all available programs, download here in English and Spanish or click on the drop-down below. Determine your program eligibility by using this self-screener.

If your utility service is currently at risk of being shut off, you must notify us that you have applied for payment assistance.  This will protect you from service disconnection while your application is being processed.  Please email and provide the following information:

  • Your account number
  • The name of the assistance program to which you applied
  • How you applied and either the confirmation number or the agency name


Deferred Payment Arrangements (DPAs)

  • If you have an outstanding balance, you can make a Deferred Payment Arrangement (DPA).
  • A DPA allows you to pay your regular monthly payment, plus an amount toward your past-due balance.

To make a DPA, visit or call 800-357-2262. When asked, “What would you like help with today?” just say “payment arrangement.”
Representatives Available:  Monday - Friday, 7:30 a.m. to 8:00 p.m. 

We’re Here to Help

We never want to disconnect a customer’s electric or gas service because of an inability to pay. We continue to make every effort to work with customers who have fallen behind on their bills. We’re here to help.  For more information and resources to help you manage your energy bill, visit