Help is Available

Help is Available for Customers who are Struggling to Pay Their Energy Bill

At PSE&G, we understand that many of our customers struggle to pay their energy bills. We’re here to help. We make every effort to work with customers who have fallen behind on their bills.

Payment Assistance Programs

There are multiple payment assistance programs available to help customers. Descriptions of the programs, application periods and eligibility guidelines are available by expanding the menu below. You can also download a flyer in English and Spanish to learn more about the programs here.

Note: The LIHEAP application period is now open for the 2022-2023 season. 

PSE&G will have in-person social service agency representatives available in our Customer Service Centers to help you apply for payment assistance. Note that you must apply in the county in which you live.

If your utility service is currently at risk of being shut off, you must notify us that you have applied for payment assistance.  This will protect you from service disconnection while your application is being processed.  Please email vouchers@pseg.com and provide the following information:

  • Your account number
  • The name of the assistance program to which you applied
  • How you applied and either the confirmation number or the agency name

 

Deferred Payment Arrangements (DPAs)

  • If you have an outstanding balance, you can make a Deferred Payment Arrangement (DPA). A DPA allows you to pay your regular monthly payment, plus an amount toward your past-due balance.
  • To make a DPA, visit pseg.com/MyAccount or call 800-357-2262. When asked, “What would you like help with today?” just say “payment arrangement.

 

Representatives Available:  Monday - Friday, 7:30 a.m. to 8:00 p.m. 


For additional programs and services for customers who may be struggling, please click here.