Back on Track, Together

Pandemic Doubles the Need for Utility Payment Assistance

COVID-19 has inflicted financial hardship on many of our customers and left them struggling to pay bills. Today, twice as many customers are seriously behind on their bills than there were before the pandemic.

We understand our customers rely on us for the energy to heat and cool their homes and power their lives and businesses. We created this dedicated webpage as a resource to support our customers as we all move forward and recover from the pandemic.

COVID-19 Pandemic Executive Order

In response to the pandemic, Gov. Phil Murphy ordered a moratorium on utility shut-offs for residential customers unable to pay their utility bills. While the moratorium will end on July 1, there will be an extended grace period that ends on December 31.  The extended grace period provides additional relief to customers behind on their bills.  In addition, you can view the revised Customer Bill of Rights.  Translations available in multiple languages.

 

NEW Past-Due Balance Forgiveness & Expanded Payment Assistance 

The New Jersey Board of Public Utilities has expanded the income eligibility requirements for the Universal Service Fund (USF) and Low Income Home Energy Assistance Program (LIHEAP), state programs that help make energy bills more affordable. For example, for a family of four, the previous income limit for assistance was approximately $48,000 annually. The new income limit is $105,000 – more than double.

In addition, the Fresh Start Program has been expanded, providing forgiveness of past due balances as long as customers pay their monthly energy bills in full for a year.

See details below.

PSE&G Offers Support and Flexibility

The financial difficulties the pandemic has caused, PSE&G wants to help customers catch up on their overdue bills. At PSE&G, we never want to shut off any customer’s utility service because of inability to pay. We want to partner with customers to keep them connected and get them back on track, together.

Customer Advocates Available

PSE&G is collaborating with multiple social service agencies, throughout the state, to bring community advocates into our customer service centers to personally help customers access resources to help pay their utility bill.  Don’t wait – stop by as soon as possible to fill out an application so we can help you get back on track.

To find an affiliate agency that manages utility relief programs in your county, visit: NJ 211 -  https://www.nj211.org/utility-assistance-programs

 

 

Direct Links to External Resources & Programs*

 

 

 

*These programs are available to qualifying customers. PSE&G does not administer these programs.