Back on Track, Together

Pandemic Doubles the Need for Utility Payment Assistance

COVID-19 has inflicted financial hardship on many of our customers and left them struggling to pay bills. Today, twice as many customers are seriously behind on their bills then there were before the pandemic.

We understand our customers rely on us for the energy to heat and cool their homes and power their lives and businesses. We created this dedicated webpage as a resource to support our customers as we all move forward and recover from the pandemic.

PSE&G Offers Support and Flexibility

Recognizing the financial difficulties the pandemic has caused, PSE&G wants to help customers catch up on their overdue bills. At PSE&G, we never want to shut off any customer’s utility service because of inability to pay. We want to partner with customers to keep them connected and get them back on track, together.



COVID-19 Pandemic Executive Order

In response to the pandemic, Gov. Phil Murphy ordered a moratorium on utility shut-offs for residential customers unable to pay their utility bills. While the moratorium will end on July 1, there will be an extended grace period to provide additional relief to customers behind on their bills.


Get Help Paying Your PSE&G Bill

PSE&G Deferred Payment Arrangement or 800-357-2262

If you’re behind on your bill but can’t make up the past-due balance all at once, a Deferred Payment Arrangement, or DPA, may be able to help you catch up. You can pay your past due balance over an agreed upon period of time. To make a Deferred Payment Arrangement, log in to My Account.

In order to assist our customers during this difficult time, you can make a DPA with little to no money down regardless of past payment history.  Also, we have extended the length of time allowable for repayment.  During the period of your DPA, each month you’ll continue to pay your regular monthly bill, plus the DPA amount toward your past-due balance.  To take advantage of these extended DPA’s please call 800-357-2262.


Direct Links to External Resources & Programs*



*These programs are available to qualifying customers. PSE&G does not administer these programs.