Help is Available
Help is Available for Customers who are Struggling to Pay Their Energy Bill
Attention Customers: From August 15 to September 16, we’ll have in-person social service agency representatives available in several PSE&G Customer Service Centers to help you apply for payment assistance. Note that you must apply in the county in which you live.
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Bergen County
- Hackensack CSC: 214 Hudson Street, Hackensack
Tuesday and Thursday from 9 a.m. to 3 p.m. Unavailable from 12 p.m. to 1 p.m.
More informationCamden County
- Camden CSC: 2 Riverside Drive (One Port Center) Suite 110, Camden
Wednesday 8:30 a.m. to 4 p.m.
More informationEssex County
- Newark CSC: 80 Park Plaza, Newark
Tuesday from 9:30 a.m. to 3 p.m.
More information- West Orange CSC: 59 Main Street, West Orange
Wednesday from 9:30 a.m. to 3 p.m.
More informationHudson County
- Bayonne CSC: 608 Broadway, Bayonne
Monday through Friday from 9 a.m. to 1 p.m.
More information- Jersey City CSC: 35 Journal Square Suite #2, Jersey City
Tuesday from 9 a.m. to 4 p.m.
More information- North Bergen CSC: 5665 John F. Kennedy Blvd., North Bergen
Tuesday from 9 a.m. to 4 p.m.
More informationUnion County
- Elizabeth CSC: 550 N. Broad Street, Elizabeth
Tuesday and Thursday from 9 a.m. to 2 p.m.
More information- Plainfield CSC: 120 West Seventh Street, Plainfield
Tuesday and Thursday from 9 a.m. to 2 p.m.
More informationIf you don’t live in any of these counties, help is still available. Please contact 2-1-1 to locate the agency nearest you.
Note that if you are falling behind on your PSE&G bill and are not eligible for federal or state utility assistance programs, you may be eligible for NJ SHARES. Visit NJSHARES.org or call 1-866-NJSHARES (657-4273).
Payment assistance programs have expanded to include more customers at much higher income levels, including those who are behind on their bill for the first time. PSE&G also offers payment arrangements. You can view the revised Customer Bill of Rights, with translations available in multiple languages.
With shut-offs resuming for non-payment, it’s important to be aware of payment assistance options:
Payment Assistance Programs
- The American Rescue Plan (ARP) is offering financial assistance to help customers pay past due energy bills. The application process is simple and no documentation is required, but the deadline to apply is September 30, 2022. Apply online here.
- Forgiveness of past due balances is also available.
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American Rescue Plan (ARP) or 844-930-1778
- Who is eligible: PSE&G residential customers who have past-due energy bills.
- Program overview: Provides credit for gas and electric bills.
- Deadline: Applications accepted until September 30.
To apply, call 844-930-1778 or visit: NJ Department of Community Affairs
Universal Service Fund (USF) or 800-510-3102
- Who is eligible: PSE&G residential customers with a monthly gross income less than $8,833, family of 4.
- Program overview: Provides $5 to $180 per month toward your bill. If you apply for LIHEAP, you are also applying for USF.
- Deadline: Applications accepted year round.
If you are eligible for Universal Service Fund (USF), you are eligible and automatically enrolled in the Fresh Start Program that provides forgiveness of past due balances.
To apply, call 800-510-3102 or visit: Universal Service Fund (USF)
Low Income Home Energy Assistance Program (LIHEAP) or 800-510-3102
- Who is eligible: PSE&G residential heating customers with a monthly gross income less than $6,439, family of 4 – even if heat is included in your rent. LIHEAP grants may also cover medically necessary cooling costs.
- Program overview: Provides an average of $300 toward your bill. You may also be eligible for USF.
- Deadline: Applications accepted from October 1 until June 30.
To apply, call 800-510-3102 or visit: Low Income Home Energy Assistance Program (LIHEAP).
Payment Assistance Gas and Electric (PAGE) or 732-389-2204
Note: To quality for PAGE, you must first apply for LIHEAP and USF; then, if you meet the PAGE requirements, you can apply for PAGE.
- Who is eligible: PSE&G residential customers who have a past due bill of at least $100, or whose service has been disconnected for non-payment. Households with liquid assets of $15,000 or more will not be eligible for PAGE.
- Program overview: Provides credit for gas and electric bills.
- Deadline: Applications accepted year round.
To apply, call 732-389-2204 or visit: Payment Assistance Gas and Electric (PAGE)
NJ SHARES (NJS) or 866-NJSHARES (657-4273)
- Who is eligible: PSE&G residential customers with a monthly gross income less than $8,833, for a family of 4 (must be higher than LIHEAP or USF limits).
- Program overview: Provides up to $700 for electric and/or $700 for gas, depending on the balance owed on your bill.
- Deadline: Applications accepted year round.
To apply, call 866-NJSHARES (657-4273) or visit: NJ SHARES (NJS)
New Jersey Lifeline or 800-792-9745
- Who is eligible: PSE&G residential customers who are at least 65 years old, and disabled adults who are at least 18 years old and receiving Social Security Disability Title II. Annual gross income (not the household income) must be less than $38,769 if single or less than $45,270 if married.
- Program overview: Provides up to $225 yearly credit.
- Deadline: Applications accepted year round.
To apply, call 800-792-9745 or visit: New Jersey Lifeline
If your utility service is currently at risk of being shut off, you must notify us that you have applied for payment assistance. This will protect you from service disconnection while your application is being processed. Please email vouchers@pseg.com and provide the following information:
- Your account number
- The name of the assistance program to which you applied
- How you applied and either the confirmation number or the agency name
Deferred Payment Arrangements (DPAs)
- If you have an outstanding balance, you can make a Deferred Payment Arrangement (DPA).
- A DPA allows you to pay your regular monthly payment, plus an amount toward your past-due balance.
To make a DPA, visit pseg.com/MyAccount or call 800-357-2262. When asked, “What would you like help with today?” just say “payment arrangement.”
Representatives Available: Monday - Friday, 7:30 a.m. to 8:00 p.m.
We’re Here to Help
We never want to disconnect a customer’s electric or gas service because of an inability to pay. We continue to make every effort to work with customers who have fallen behind on their bills. We’re here to help. For more information and resources to help you manage your energy bill, visit pseg.com/help.
