Help is Available

Help is Available for Customers who are Struggling to Pay Their Energy Bill

With shut-offs resuming for non-payment, it’s important to be aware of payment assistance options:

Payment Assistance Programs

  • Programs have expanded to help more households at higher income levels.
  • A family of four making up to $105,996 a year could now be eligible. 
  • Forgiveness of past due balances is also available.
  • For a limited time, the American Rescue Plan (ARP) is now offering financial assistance to help customers pay past due energy bills. The application process is simple and no documentation is required.
  • LIHEAP (Low Income Home Energy Assistance Program) emergency assistance is available until June 30, 2022.
     
To learn more about all available programs and how to apply, see below. Determine your program eligibility by using this self-screener

If your service is currently at risk of being shut off, you must notify us that you have applied for payment assistance. This will protect you from service disconnection while your application is being processed. Please email vouchers@pseg.com and provide the following information:

  • Your account number
  • The name of the assistance program to which you applied
  • How you applied and either the confirmation number or the agency name

 

Deferred Payment Arrangements (DPAs)

  • If you have an outstanding balance, you can make a Deferred Payment Arrangement (DPA).
  • A DPA allows you to pay your regular monthly payment, plus an amount toward your past-due balance.

To make a DPA, visit pseg.com/MyAccount or call 800-357-2262. When asked, “What would you like help with today?” just say “payment arrangement.”
Representatives Available:  Monday - Friday, 7:30 a.m. to 8:00 p.m. 

 

We’re Here to Help

We never want to disconnect a customer’s electric or gas service because of an inability to pay. We continue to make every effort to work with customers who have fallen behind on their bills. We’re here to help.


Learn More About Available Assistance Programs

For a list of all available programs, download here in English and Spanish or click below.

Need Help Completing an Application?

We’re partnering with social service agencies to provide assistance in PSE&G Customer Service Centers. Representatives are available through June 30, 2022 to help you complete your application.

For more information and resources to help you manage your energy bill, visit pseg.com/help.