Help is Available
Help is Available for Customers who are Struggling to Pay Their Energy Bill
Payment assistance programs have expanded to include more customers at much higher income levels, including those who are behind on their bill for the first time. PSE&G also offers payment arrangements. You can view the revised Customer Bill of Rights, with translations available in multiple languages.
With shut-offs resuming for non-payment, it’s important to be aware of payment assistance options:
Payment Assistance Programs
- Programs have expanded to help more households at higher income levels.
- A family of four making up to $105,996 a year could now be eligible.
- Forgiveness of past due balances is also available.
- For a limited time, the American Rescue Plan (ARP) is now offering financial assistance to help customers pay past due energy bills. The application process is simple and no documentation is required.
- LIHEAP (Low Income Home Energy Assistance Program) emergency assistance is available until June 30, 2022.
If your service is currently at risk of being shut off, you must notify us that you have applied for payment assistance. This will protect you from service disconnection while your application is being processed. Please email vouchers@pseg.com and provide the following information:
- Your account number
- The name of the assistance program to which you applied
- How you applied and either the confirmation number or the agency name
Deferred Payment Arrangements (DPAs)
- If you have an outstanding balance, you can make a Deferred Payment Arrangement (DPA).
- A DPA allows you to pay your regular monthly payment, plus an amount toward your past-due balance.
To make a DPA, visit pseg.com/MyAccount or call 800-357-2262. When asked, “What would you like help with today?” just say “payment arrangement.”
Representatives Available: Monday - Friday, 7:30 a.m. to 8:00 p.m.
We’re Here to Help
We never want to disconnect a customer’s electric or gas service because of an inability to pay. We continue to make every effort to work with customers who have fallen behind on their bills. We’re here to help.
Learn More About Available Assistance Programs
For a list of all available programs, download here in English and Spanish or click below.
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American Rescue Plan (ARP) or 844-930-1778
- Who is eligible: PSE&G residential customers who have past-due energy bills.
- Program overview: Provides credit for gas and electric bills.
- Deadline: Applications accepted until September 30.
To apply, call 844-930-1778 or visit: NJ Department of Community Affairs
Universal Service Fund (USF) or 800-510-3102
- Who is eligible: PSE&G residential customers with a monthly gross income less than $8,833, family of 4.
- Program overview: Provides $5 to $180 per month toward your bill. If you apply for LIHEAP, you are also applying for USF.
- Deadline: Applications accepted year round.
If you are eligible for Universal Service Fund (USF), you are eligible and automatically enrolled in the Fresh Start Program that provides forgiveness of past due balances.
To apply, call 800-510-3102 or visit: Universal Service Fund (USF)
Low Income Home Energy Assistance Program (LIHEAP) or 800-510-3102
- Who is eligible: PSE&G residential heating customers with a monthly gross income less than $6,439, family of 4.
- Program overview: Provides an average of $300 toward your bill. You may also be eligible for USF.
- Deadline: Applications accepted from October 1 until June 30.
To apply, call 800-510-3102 or visit: Low Income Home Energy Assistance Program (LIHEAP).
Payment Assistance Gas and Electric (PAGE) or 732-389-2204
- Who is eligible: PSE&G residential customers with annual gross income eligibility between $67,000 up to $181,500 – depending on household size.
- Program overview: Provides credit for gas and electric bills.
- Deadline: Applications accepted year round.
To quality for PAGE, you must:
- Have a balance on your utility bill of at least $100 and be past due.
- First apply for LIHEAP and USF; then, if you meet the PAGE requirements, you can apply for PAGE.
To apply, call 732-389-2204 or visit: Payment Assistance Gas and Electric (PAGE)
NJ SHARES (NJS) or 866-NJSHARES (657-4273)
- Who is eligible: PSE&G residential customers with a monthly gross income less than $8,833, for a family of 4 (must be higher than LIHEAP or USF limits).
- Program overview: Provides up to $700 for electric and/or $700 for gas, depending on the balance owed on your bill.
- Deadline: Applications accepted year round.
To apply, call 866-NJSHARES (657-4273) or visit: NJ SHARES (NJS)
New Jersey Lifeline or 800-792-9745
- Who is eligible: PSE&G residential customers who are at least 65 years old, and disabled adults who are at least 18 years old and receiving Social Security Disability Title II. Annual gross income (not the household income) must be less than $38,769 if single or less than $45,270 if married.
- Program overview: Provides up to $225 yearly credit.
- Deadline: Applications accepted year round.
To apply, call 800-792-9745 or visit: New Jersey Lifeline
We’re partnering with social service agencies to provide assistance in PSE&G Customer Service Centers. Representatives are available through June 30, 2022 to help you complete your application.
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- Bayonne
608 Broadway
- Bayonne Economic Opportunity Foundation (BEOF) representatives available: Monday to Friday from 10 a.m. to 2 p.m.
- Camden
2 Riverside Drive
- Camden County OEO representatives available: Monday to Thursday from 10 a.m. to 3 p.m.
- Elizabeth
550 N. Broad Street
- Proceed, Inc. representatives available: On Thursday, March 17 from 9 a.m. to 2 p.m.
-Beginning March 21, Monday from 9 a.m. to 2 p.m.
- Hackensack
214 Hudson Street
- Greater Bergen County Community Action (GBCC), Inc. representatives available: Beginning March 31, every Thursday from 9 a.m. to 1 p.m.
- Jersey City
35 Journal Square Suite #2
- Puertorriqueños Associados for Community Organization (P.A.C.O.) representatives available: Tuesday and Thursday from 9 a.m. to 4 p.m.
- Newark
80 Park Plaza
- La Casa De Don Pedro representatives available: Monday, Thursday and Friday from 8:30 a.m. to 4 p.m.
- North Bergen
5665 John F. Kennedy Blvd
- Puertorriqueños Associados for Community Organization (P.A.C.O.) representatives available: Tuesday and Thursday from 9 a.m. to 4 p.m.
- Passaic
651 Main Avenue
- Passaic County Weatherization and Home Energy Division representatives available: Tuesday and Wednesday from 9 a.m. to 3:30 p.m.
- Paterson
301 Main Street
- Passaic County Weatherization and Home Energy Division representatives available: Beginning March 17, Tuesday and Thursday from 9 a.m. to 3:30 pm.
- Plainfield
120 West Seventh Street
- HOPES representatives available: Monday and Friday from 10 a.m. to 4 p.m.
- Trenton
28 West State Street
- Mercer County Hispanic Association (MECHA) representatives available: Monday to Friday from 9 a.m. to 2:30 p.m.
- West Orange
59 Main Street
- La Casa de Don Pedro representatives will be available soon.
To find other agencies in your county to assist with the application process, download here in English and Spanish.
- Bayonne
For more information and resources to help you manage your energy bill, visit pseg.com/help.
