Help is Available
Help is Available for Customers who are Struggling to Pay Their Energy Bill
At PSE&G, we understand that many of our customers struggle to pay their energy bills. We’re here to help. We make every effort to work with customers who have fallen behind on their bills.
Payment assistance programs have expanded to include more customers at much higher income levels, including those who are behind on their bill for the first time. PSE&G also offers payment arrangements. You can view the revised Customer Bill of Rights, with translations available in multiple languages.
Payment Assistance Programs
There are multiple payment assistance programs available to help customers. Descriptions of the programs, application periods and eligibility guidelines are available by expanding the menu below. You can also download a flyer in English and Spanish to learn more about the programs here.
Note: The LIHEAP application period is now open for the 2022-2023 season.
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Determine your program eligibility by using this self-screener.
Low Income Home Energy Assistance Program (LIHEAP) or 800-510-3102
- Who is eligible: PSE&G residential heating customers with a monthly gross income less than $6,662, family of 4 – even if heat is included in your rent. LIHEAP grants may also cover medically necessary cooling costs.
- Program overview: Provides an average of $300 toward your bill. You may also be eligible for USF.
- Deadline: Applications accepted from October 1 until June 30.
To apply, call 800-510-3102 or visit: Low Income Home Energy Assistance Program (LIHEAP).
Universal Service Fund (USF) or 800-510-3102
- Who is eligible: PSE&G residential customers with a monthly gross income less than $9,250, family of 4.
- Program overview: Provides $5 to $180 per month toward your bill. If you apply for LIHEAP, you are also applying for USF.
- Deadline: Applications accepted year round.
If you are eligible for Universal Service Fund (USF), you are eligible and automatically enrolled in the Fresh Start Program that provides forgiveness of past due balances.
To apply, call 800-510-3102 or visit: Universal Service Fund (USF)
American Rescue Plan (ARP) or 844-930-1778
- Who is eligible: PSE&G residential customers with past due energy bills and a monthly gross income less than $9,250, family of 4.
- Program overview: Provides credit for gas and electric bills.
To apply, call 844-930-1778 or visit: NJ Department of Community Affairs
Payment Assistance Gas and Electric (PAGE) or 732-389-2204
Note: To quality for PAGE, you must first apply for LIHEAP and USF; then, if you meet the PAGE requirements, you can apply for PAGE.
- Who is eligible: PSE&G residential customers who have a past due bill of at least $100, or whose service has been disconnected for non-payment. Households with liquid assets of $15,000 or more will not be eligible for PAGE.
- Program overview: Provides credit for gas and electric bills.
- Deadline: Applications accepted year round.
To apply, call 732-389-2204 or visit: Payment Assistance Gas and Electric (PAGE)
NJ SHARES (NJS) or 866-NJSHARES (657-4273)
- Who is eligible: PSE&G residential customers with a monthly gross income less than $8,833, for a family of 4 (must be higher than LIHEAP or USF limits).
- Program overview: Provides up to $700 for electric and/or $700 for gas, depending on the balance owed on your bill.
- Deadline: Applications accepted year round.
To apply, call 866-NJSHARES (657-4273) or visit: NJ SHARES (NJS)
New Jersey Lifeline or 800-792-9745
- Who is eligible: PSE&G residential customers who are at least 65 years old, and disabled adults who are at least 18 years old and receiving Social Security Disability Title II. Annual gross income (not the household income) must be less than $38,769 if single or less than $45,270 if married.
- Program overview: Provides up to $225 yearly credit.
- Deadline: Applications accepted year round.
To apply, call 800-792-9745 or visit: New Jersey Lifeline
PSE&G will have in-person social service agency representatives available in our Customer Service Centers to help you apply for payment assistance. Note that you must apply in the county in which you live.
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If you don’t live in any of these counties, help is still available. For a list of all agencies that help with the application process, you can download this flyer in English and Spanish. You can also contact 2-1-1 to locate the agency nearest you.
Bergen County
- Hackensack CSC: 214 Hudson Street, Hackensack
Thursday from 9 a.m. to 12 p.m. and 1 p.m. to 3 p.m.
Essex County
- Newark CSC: 80 Park Plaza, Newark
Monday and Thursday from 8 a.m. to 4 p.m.
Friday from 8 a.m. to 3 p.m.- West Orange CSC: 59 Main Street, West Orange
Tuesday and Wednesday from 8 a.m. to 4 p.m.
Hudson County
- Bayonne CSC: 608 Broadway, Bayonne
Monday through Friday from 9 a.m. to 1 p.m.
- Jersey City CSC: 35 Journal Square Suite #2, Jersey City
Tuesday and Thursday from 9 a.m. to 4 p.m.
- North Bergen CSC: 5665 John F. Kennedy Blvd., North Bergen
Tuesday and Thursday from 9 a.m. to 4 p.m.
Mercer County
- Trenton CSC: 28 West State St., Trenton
Tuesday and Thursday from 9 a.m. to 2:30 p.m.
Middlesex County
- New Brunswick CSC: 317 George St., New Brunswick
First Tuesday of the month from 9 a.m. to 3 p.m.
Union County
- Elizabeth CSC: 550 N. Broad Street, Elizabeth
Wednesday from 9 a.m. to 2 p.m.
- Plainfield CSC: 120 West Seventh Street, Plainfield
Wednesday from 9 a.m. to 2 p.m.
If your utility service is currently at risk of being shut off, you must notify us that you have applied for payment assistance. This will protect you from service disconnection while your application is being processed. Please email vouchers@pseg.com and provide the following information:
- Your account number
- The name of the assistance program to which you applied
- How you applied and either the confirmation number or the agency name
Deferred Payment Arrangements (DPAs)
- If you have an outstanding balance, you can make a Deferred Payment Arrangement (DPA). A DPA allows you to pay your regular monthly payment, plus an amount toward your past-due balance.
- To make a DPA, visit pseg.com/MyAccount or call 800-357-2262. When asked, “What would you like help with today?” just say “payment arrangement.
Representatives Available: Monday - Friday, 7:30 a.m. to 8:00 p.m.
For additional programs and services for customers who may be struggling, please click here.
