1. About PSE&G
  2. PSE&G's Leadership

Vice President, Customer Care and Chief Customer Officer, PSE&G

David L. Johnson

David L. Johnson was named vice president – Customer Care and chief customer officer at PSE&G effective July 2022. In his role, Mr. Johnson is responsible for leading, planning and managing PSE&G’s efforts to deliver a seamless and efficient customer service experience, driven by a customer-centric culture. He is responsible for setting the agenda for how the company interacts with customers as well as creating a mindset of continuous improvement to ensure the company is on par with changing customer demographics and expectations.  

Mr. Johnson has over 20 years of experience in customer service for energy providers. Mr. Johnson previously served as CCO for Duquesne Light Company in Pittsburg, Pa. and vice president, Customer Service for Entergy Louisiana, where he led day-to-day customer service operations and established and maintained relationships with customers and community stakeholders.

Prior to joining Entergy Louisiana, he was senior vice president, Customer Service and Economic Development, for DTE Energy in Michigan, where he spent most of his career. At DTE Energy, Mr. Johnson led a call center transformation, installation of a new billing system, improved cash collections and built a very solid relationship with internal and external stakeholders.

Mr. Johnson holds a Bachelor of Science degree in accounting from Lawrence Technological University.  He is a 2001 graduate of Leadership Michigan and is an active mentor and career coach for young and developing professionals.

Mr. Johnson has served on the boards of several non-profit organizations including Vibrant Pittsburgh, Pittsburgh Symphony Orchestra, Children’s Hospital of Michigan, Accounting Aid Society, Junior Achievement, United Way 211 and others.  In 2007, he was acknowledged as one of the San Antonio Chamber of Commerce’s “Top 40 Under 40.”  In 2013, he received the highly esteemed “Men of Excellence” award from the Michigan Chronicle.  His professional membership includes the American Association of Blacks in Energy. 

In his free time, Mr. Johnson is a self-professed classic car lover and enjoys spending time with family.