PSE&G Storm Restoration Update – January 10, 2024 – 12 p.m.
PSE&G continues to make strong progress restoring power to customers after gusty winds and heavy rain brought down trees and heavy branches on wires, causing scattered power outages throughout PSE&G’s service territory.
While the brunt of the storm has passed the service area, strong winds are forecast throughout the day and additional flooding is expected.
- PSE&G is reporting approximately 10,000 of its 2.3 million customers are currently without electric service.
- Power outages are scattered across the service area.
- We are actively assessing the damage and restoring power outages as safely and quickly as possible.
- As of 8 a.m. Jan., 10, PSE&G has restored power to approximately 65,000 customers since noon on Tuesday, Jan. 9. This number will fluctuate as restoration efforts continue.
- We expect to have the majority of customers’ power restored by Thursday morning, Jan., 11 (excluding any new damage as the winds continue).
- All PSE&G employees have mobilized to support the restoration efforts, including approximately over 1,000 line workers, tree trimmers, surveyors, gas technicians and other field personnel working around the clock.
- Our Gas Operations teams are working in a coordinated response with local Office of Emergency Management (OEMs) to assess homes and businesses in flooded areas. In some cases, following our standard operating procedures, natural gas service has been turned off until assessments and/or repairs are made.
- While the brunt of the storm has passed the service area, strong winds are forecast throughout the day and additional flooding is expected. We expect to continue to experience additional outages.
- Crews will continue to work safely and as quickly as possible until all outages are restored.
- Crews are working to assess damage and make repairs. As we continue to assess the damage, restoration times will be refined.
- As hazardous conditions subside, crews will work to restore critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
- PSE&G recognizes that being without power or natural gas for any length of time is a hardship and appreciates customers’ patience and understanding as crews work to restore service.
Prepare Yourself and Your Home
Stay connected: Know how to report a power outage. These tools help us stay connected during an outage by sharing valuable information and status updates.
- Download the PSE&G mobile app to report outages and receive information on restoration times, crew locations and more.
- Register for MyAlerts to receive text notifications at pseg.com/outagecenter.
- Report an outage and receive status updates by texting OUT to 4PSEG (47734). You can also report your outage through our app or on our website at pseg.com/myaccount.
- Follow PSE&G on Facebook, Instagram (@PSEG) and Twitter (@PSEGdelivers) for updates before, during and after the storm.
- Visit PSE&G’s Outage Map for the latest in outage info, restoration times and crew locations across New Jersey at pseg.com/outagecenter.
- To report an outage by phone, call PSE&G at 1-800-436-PSEG (7734).
Storm Safety: Plan ahead before bad weather hits. Learn how to stay safe before, during, and after a storm.
- Downed wires should always be considered “live.” Stay at least 30 feet away from downed lines, and don’t go near the pole or anything touching the line. Immediately contact PSE&G, at 1-800-436-PSEG (7734), via our mobile app or our website, to report downed wires and dial 911 if an immediate hazard exists.
- Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don't drive over – and don't stand near – downed power lines.
- Downed lines can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
- To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.
- If you are on life-sustaining medical equipment, ensure that you alert PSE&G in advance and notify your local police and fire departments. For more information, visit www.pseg.com/life.
Flood Safety: Whether it’s melting snow or powerful rainstorms, New Jersey has experienced increased floods and it’s important for you to familiarize yourself with flood safety by visiting: pseg.com/Flood, including how to recognize an overheated or “runaway” boiler.
If you notice water rising nearby or you are planning to evacuate:
- Unplug all of your electrical appliances.
- Shut off the natural gas supply valve to any gas appliances. The valve is usually found on the gas line to the appliance. Do not attempt any further work until this has been done.
If your home/business is flooding:
- Remember that pools of water may become electrically charged. Appliances in standing water may also become charged, so do not touch them after they have become surrounded by water.
- If you can do so safely, turn off air conditioners or major appliances that may have been running when the outage occurred. This will help avoid a sudden surge of power when electric service is restored.
- Call PSE&G immediately at 1-800-880-7734 (PSEG) or 911 if you smell gas.
- Don’t go into basements with standing water, raw sewage or obvious electric hazards. Stay away from the breaker box in a flooded basement.
- Watch out for animals and snakes that may have been flooded out of their homes and are seeking shelter.
Review additional storm safety and preparation tips at https://nj.pseg.com/safetyandreliability/stormsafety.
Public Service Electric & Gas Co. is New Jersey’s oldest and largest gas and electric delivery public utility, as well as one of the nation’s largest utilities. PSE&G is the 2022 Edison Award recipient from the Edison Electric Institute. PSE&G has won the ReliabilityOne® Award for superior electric system reliability in the Mid-Atlantic region for 22 consecutive years. For the second consecutive year, PSE&G is the recipient of the ENERGY STAR Partner of the Year award in the Energy Efficiency Program Delivery category. In addition, in 2023 J.D. Power named PSE&G number one in customer satisfaction with residential and business electric service in the east among large utilities. PSE&G is a subsidiary of Public Service Enterprise Group Inc., (PSEG) (NYSE:PEG), a predominantly regulated infrastructure company focused on a clean energy future and has been named to the Dow Jones Sustainability Index for North America for 16 consecutive years (www.pseg.com).