Back on Track, Together
Pandemic Doubles the Need for Utility Payment Assistance
COVID-19 has inflicted financial hardship on many of our customers and left them struggling to pay bills. Today, twice as many customers are seriously behind on their bills then there were before the pandemic.
We understand our customers rely on us for the energy to heat and cool their homes and power their lives and businesses. We created this dedicated webpage as a resource to support our customers as we all move forward and recover from the pandemic.
PSE&G Offers Support and Flexibility
Recognizing the financial difficulties the pandemic has caused, PSE&G wants to help customers catch up on their overdue bills. At PSE&G, we never want to shut off any customer’s utility service because of inability to pay. We want to partner with customers to keep them connected and get them back on track, together.
NEW Customer Advocates Available
PSE&G is collaborating with multiple social service agencies, throughout the state, to bring community advocates into our customer service centers to personally help customers access resources to help pay their utility bill.
Important - Even if you currently receive support, you may be eligible for new or updated programs or grants.
Essex County: PSE&G Customer Service Center, 80 Park Plaza in Newark. July 26 through September 3, United Community Corporation (UCC) representatives will be available Monday, Wednesday and Friday from 10 a.m. to 3 p.m. View and share this flyer.
Hudson County: PSE&G Customer Service Center, 5665 John F. Kennedy Blvd in North Bergen. PACO representatives will be available August 2 through September 2 on Tuesday and Thursday from 9 a.m. to 4 p.m. View and share this flyer.
Hudson County: PSE&G Customer Service Center, 35 Journal Square Suite #2 in Jersey City. PACO representatives will be available August 2 through September 2 on Tuesday and Thursday from 9 a.m. to 4 p.m. View and share this flyer.
Mercer County: PSE&G Customer Service Center, 28 West State Street in Trenton. Through September 3, MECHA representatives will be available Monday, Wednesday and Friday from 9 a.m. – 3 p.m. View and share this flyer.
Union County: PSE&G Customer Service Center, 120 West Seventh Street in Plainfield. HOPES CAP Inc. representatives will be available August 2 through September 3 on Monday and Friday from 10 a.m. to 4 p.m. View and share this flyer.
Don’t wait – stop by as soon as possible to fill out an application so we can help you get back on track, together.
To find an affiliate agency that manages utility relief programs in your county, visit: Affordable Housing Alliance AHA – njpoweron.org
COVID-19 Pandemic Executive Order
In response to the pandemic, Gov. Phil Murphy ordered a moratorium on utility shut-offs for residential customers unable to pay their utility bills. While the moratorium will end on July 1, there will be an extended grace period to provide additional relief to customers behind on their bills. In addition, you can view the revised Customer Bill of Rights.
Get Help Paying Your PSE&G Bill
If you’re behind on your bill but can’t make up the past-due balance all at once, a Deferred Payment Arrangement, or DPA, may be able to help you catch up. You can pay your past due balance over an agreed upon period of time. To make a Deferred Payment Arrangement, log in to My Account.
In order to assist our customers during this difficult time, you can make a DPA with little to no money down regardless of past payment history. Also, we have extended the length of time allowable for repayment. During the period of your DPA, each month you’ll continue to pay your regular monthly bill, plus the DPA amount toward your past-due balance. To take advantage of these extended DPA’s please call 800-357-2262.
Direct Links to External Resources & Programs*
- NJ 2-1-1 Utility Assistance or 2-1-1; 800-510-3102
- New Jersey Division of Housing and Community Resources
- New Jersey COVID-19 Information Hub
- New Jersey Family Resources
- Housing and Community Development Network of New Jersey
- Atlantic County
- Bergen County
- Burlington County
- Camden County
- Cape May County
- Cumberland County
- Essex County
- Gloucester County
- Hudson County
- Hunterdon County
- Mercer County
- Middlesex County
- Monmouth County
- Morris County
- Ocean County
- Passaic County
- Salem County
- Somerset County
- Sussex County
- Union County
- Warren County
Low Income Home Energy Assistance Program (LIHEAP) or 800-510-3102
- PSE&G heading customers typically receive an average of $300 toward their PSE&G bill.
- LIHEAP accepts applications from October 1 through June 30.
- Monthly gross income less than $4,367, family of 4
Universal Service Fund (USF) or 800-510-3102
- PSE&G customers can receive from $5 - $150 per month toward their PSE&G bill.
- If you apply for LIHEAP you are also applying for USF.
- USF accepts applications year round.
- Monthly gross income less than $4,039, family of 4
Payment Assistance Gas and Electric (PAGE) or 855-465-8783
- Low and moderate income customers may get financial assistance towards their past due bill or disconnected for non-payment.
- Customers must have a past due electric or gas utility bill.
- Annual household income eligibility ranges from $64,000 up to $174,000 – depending on household size.
- To qualify for PAGE, you must:
- Have a balance on your utility bill of at least $100 and be past due.
- Meet income eligibility and program guidelines. Income eligibility is zero income to maximum levels shown.
- PAGE applications are available all year.
- Customers are eligible for PAGE after applying and completing their LIHEAP/USF application if they are a low income households.
NJ SHARES (NJS) or 866-NJSHARES (657-4273)
- PSE&G customers can receive up to $700 for electric; customers can receive up to $700 for gas, depending on the balance owed on their PSE&G bill.
- Monthly gross income less than $8,833, family of 4 (must be higher than LIHEAP or USF limits)
- NJS accepts applications year round.
New Jersey Lifeline or 800-792-9745
- Seniors who are at least 65 years old, and disabled adults who are at least 18 years old and receiving Social Security Disability Title II can apply to receive $225 yearly credit. Customer’s annual gross income (not the household income) must be less than $28,769 if single or less than $35,270 if married.
- NJ Lifeline accepts applications year round.
*These programs are available to qualifying customers. PSE&G does not administer these programs.